Front Office Associate

KEY RESPONSIBILITIES

• Handle guest check-ins, check-outs, and reservation processes efficiently and courteously.
• Maintain accurate guest records, billing, and occupancy information using PMS and related systems.
• Assist in managing guest inquiries, complaints, and special requests with professionalism.
• Coordinate with housekeeping, F&B, and maintenance teams to ensure guest satisfaction.
• Ensure adherence to brand standards, grooming policies, and operational SOPs.
• Support Senior GSAs and Team Leaders in achieving guest satisfaction goals.
• Assist with front office reports, shift handovers, and daily cash or key management.
• Guide OJTs and help them understand operational procedures.