Front Office Associate

Job Summary: The Front Office Associate is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a smooth and pleasant stay for all guests. The role requires strong communication skills, professionalism, and the ability to handle guest concerns efficiently.

Key Responsibilities

1. Guest Service

• Welcome guests warmly and provide a positive first impression of the Resort.
• Assist guests with check-in and check-out procedures.
• Provide information about Resort facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints professionally.

2. Front Desk Operations

• Maintain accurate guest records and registration details.
• Process payments, bills, and invoices.
• Handle cash, credit card transactions, and maintain financial records.

3. Coordination with Departments

• Coordinate with housekeeping for room status updates.
• Communicate guest requests to relevant departments (housekeeping, maintenance, F&B, etc.).
• Ensure smooth communication between departments for guest satisfaction.

4. Administrative Duties

• Maintain front desk logs and reports.
• Ensure the reception area is clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.

Required Skills

• Good communication and interpersonal skills.Customer service orientation.
• Basic computer knowledge (PMS systems, MS Office).
• Problem-solving ability.
• Ability to work in shifts, including weekends, holidays and Night shift.

Qualifications

• Diploma or Degree in Hotel Management / Hospitality (preferred).
• 0-1 years experience in hotel front office operations.
• Preferance to local Goans or candidates currently working in Goa.