Front Office Associate

Accor is a global leader in hospitality, driven by 290,000 dedicated professionals committed to creating memorable guest experiences. With a portfolio of 45 hotel brands, including over 5,600 properties worldwide, Accor serves diverse needs across luxury five-star hotels, smart economy options, and full-service resorts. Focused on innovation and personalized services, Accor constantly reimagines hospitality to inspire new ways of exploring the world. The company is dedicated to making a positive impact, ensuring that hospitality benefits communities locally and globally.

This is a full-time on-site role based in Agra for a Front Office Associate. The Front Office Associate will be responsible for managing front desk operations, assisting guests with check-ins and check-outs, responding to inquiries, and ensuring exceptional customer service. Responsibilities also include answering phone calls, handling reservations, and maintaining a welcoming and professional atmosphere at the reception area. The ideal candidate will contribute to enhancing guest satisfaction by delivering seamless service and personalized experiences.

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service and Check-in skills
• Excellent Communication abilities, both verbal and written
• Attention to detail and ability to handle diverse guest needs
• Flexibility to work in shifts, including weekends and holidays
• Previous experience in a hotel or hospitality role is a plus
• Familiarity with hotel management software is an advantage