Front Office Assistant

Front Office Assistant Manager

Department: Front Office

Reports To: Front Office Manager / General Manager

Location: Vrindavan

Employment Type: Full-Time

Job Summary

We are looking for a friendly, well-organized, and customer-focused *Front Office Assistant Manager* to support the Front Office Manager in managing daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, handling guest concerns, and maintaining high standards of hospitality and service.

Key Responsibilities

* Assist the Front Office Manager in managing daily front office operations.

* Supervise and support front desk staff during shifts.

* Ensure smooth and efficient check-in and check-out processes.

* Welcome guests warmly and provide professional assistance throughout their stay.

* Handle guest queries, requests, and complaints in a polite and timely manner.

* Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments.

* Monitor room availability, reservations, and guest requirements.

* Ensure accurate guest records, billing, and front office documentation.

* Handle cash, card payments, and other front desk transactions as required.

* Conduct shift briefings and ensure proper handovers between teams.

* Train and guide front office staff on hotel procedures and guest service standards.

* Support the team during busy periods and resolve operational issues.

* Maintain a professional and welcoming appearance at the front desk.

* Ensure hotel policies, SOPs, and service standards are followed.

* Assist with VIP guest handling and special guest requests.

* Prepare and maintain daily front office reports when required.

Requirements

* Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.

* 2–4 years of experience in hotel front office operations, preferably with supervisory experience.

* Good communication and interpersonal skills.

* Strong guest-handling and problem-solving abilities.

* Basic knowledge of hotel reservation/PMS systems.

* Good computer and MS Office skills.

* Ability to work in shifts, including weekends and holidays.

* Professional, presentable, and customer-focused approach.

Key Skills

* Guest Relations

* Front Office Operations

* Team Supervision

* Communication Skills

* Problem Solving

* Reservation & Billing Handling

* Complaint Resolution

* Team Coordination

* Leadership & Time Management

Salary- As per Experinece and company stansards