Front Office & Admission Manager

Front Office & Admission Manager

Location: Harvest International School - Sarjapur
Department: Administration / Admissions
Experience: 25 Years (Experience in school admissions preferred)

Job Summary

The Front Office & Admission Manager is responsible for managing the school's front desk operations and handling the complete admission process. The role involves interacting with parents, providing information about the school, managing inquiries, and converting leads into confirmed admissions while ensuring a welcoming and professional front office environment.

Key Responsibilities

1. Front Office Management

• Manage the school reception/front desk and greet visitors, parents, and students.

• Handle phone calls, emails, and walk-in inquiries professionally.

• Maintain visitor records and ensure proper entry procedures.

• Provide accurate information about school programs, curriculum, and facilities.

  
  

2. Admission Management

• Manage the end-to-end admission process from inquiry to enrollment.

• Counsel parents about the school's academic programs, facilities, and policies.

• Schedule and coordinate school tours and admission meetings.

• Maintain and update the admission database and student records.

  
  

3. Lead Management

• Track admission inquiries from phone, website, social media, and field marketing activities.

• Follow up with prospective parents to convert inquiries into admissions.

• Maintain proper lead tracking and follow-up system.

  
  

4. Coordination

• Coordinate with the marketing team for admission campaigns and events.

• Work with academic and administrative staff for admission approvals and documentation.

• Support organization of open house events and admission drives.

  
  

5. Documentation & Reporting

• Maintain all admission forms, student records, and documentation.

• Prepare daily, weekly, and monthly admission reports.

• Ensure compliance with school policies and admission guidelines.

  
  

Required Skills

• Excellent communication and interpersonal skills
  

• Strong customer service and counseling ability
  

• Good organizational and administrative skills
  

• Basic knowledge of MS Office and CRM/School Management Software
  

• Ability to handle parents professionally

  
  

Educational Qualification

• Bachelor's Degree (Any discipline)

• MBA / Diploma in Marketing, Administration, or Education Management is an advantage

  
  

Preferred Qualities

• Pleasant personality and professional appearance

• Strong sales and counseling skills
  

• Ability to manage multiple tasks efficiently

• Experience in school or education sector admissions