Front Line Officer - Customer Service

Job Description

Job Purpose

Order receipt, acceptance, changes, communications to customer & RM on schedules, sending shipment documents, payment follow-ups, co-ordination with internal departments to ensure compliance to various customer requirements on specifications, samples, SDS, TDS, special needs etc. Forecast preparation, Sales report preparation, commission reports/payment processing, credit, debit notes preparation etc.

Job Description

1.Plan, Lead and Ensure high levels of Service to Domestic Customers.

2. Ensure timely samples to customers (New & Existing ones) with various cost effective way.

3.Coordinate with customer for order scheduling

4.Preparation & processing of credit & debit note requests.