Front Desk Representative(Fresher/Sales)

Department: Sales

Location: Corporate Office / Gym Branch

Shift Timing: 10:00 AM 7:00 PM (or as per business requirement)

Position Overview:

Front Desk Execuetive is responsible for handling inbound and outbound calls, converting leads into memberships, maintaining follow-ups, and delivering excellent customer experience.

Key Responsibilities:

1. Lead Management & Conversion

- Handle inbound/outbound calls.

- Convert leads from Meta Ads, Google Ads, referrals, and walk-ins.

- Maintain follow-ups via calls, WhatsApp, and SMS.

- Recommend suitable fitness plans based on customer goals.

2. Customer Engagement

- Explain membership plans, offers, and benefits.

- Manage objections and provide correct solutions.

- Build rapport with customers to increase conversion.

3. Sales Targets & Reporting

- Achieve daily, weekly, and monthly sales targets.

- Update CRM/Sheets with accurate lead status.

- Prepare Daily Sales Report (DSR).

4. Coordination with Teams

- Coordinate with front desk, fitness team, and managers.

- Ensure smooth customer onboarding.

- Follow up on pending payments and renewals.

5. Process & Compliance

- Follow sales SOPs and approved scripts.

- Maintain professionalism and communication etiquette.

- Ensure customer data confidentiality.

Required Qualifications & Skills:

- 12th Pass / Graduate preferred.

- 13 years of sales experience (fitness industry preferred).

- Strong communication & convincing skills.

- Fluency in Hindi & English.

- Basic computer knowledge.

Key Competencies:

- Closing & negotiation skills

- Customer handling

- Target-driven mindset

- Time management

- Positive attitude & confidence

- CRM handling skills

Salary Range:

18,000 25,000 per month (based on experience + incentives)