Front Desk Receptionist

Company Description Suba Group Of Hotels is a growing hospitality brand with over 129 hotels and more than 6,000 keys across 72 destinations. The group focuses on delivering exceptional hospitality and memorable experiences for a wide range of travelers. Guided by visionary leadership and a committed management team, Suba Hotels emphasizes guest satisfaction and service excellence. The company invests in team members through ongoing training, a collaborative work culture, and opportunities for innovation and career growth. Team members are part of a luxury hospitality environment where comfort, professionalism, and high service standards are core values.
Role Description The Front Desk Receptionist role is a full-time, on-site position based in Jaipur. This role is responsible for welcoming guests, managing check-in and check-out procedures, and providing clear information about hotel services and amenities. Day-to-day tasks include handling phone calls and guest inquiries, managing reservations and room allocations, and coordinating with housekeeping and other departments to ensure a smooth guest experience. The Front Desk Receptionist also processes payments, maintains accurate records, and resolves guest concerns in a professional and timely manner. This position requires a polished, guest-focused approach and the ability to represent Suba Hotels standards of hospitality at all times.
Qualifications

• Candidates should possess strong Receptionist Duties and Clerical Skills, including handling check-ins/check-outs, reservations, and basic administrative tasks.
• Candidates should possess excellent Customer Service and Communication skills to interact effectively with guests and team members.
• Candidates should possess professional Phone Etiquette skills to manage calls, inquiries, and follow-ups in a courteous and efficient manner.
• Ability to work in a fast-paced hotel environment with attention to detail and a guest-centric mindset.
• Basic computer literacy and familiarity with hotel management or reservation systems are beneficial.
• Prior experience in front office, hospitality, or customer-facing roles is an advantage.
• Flexibility to work shifts, weekends, and holidays as required by hotel operations.
• Fluency in English and local languages, with a professional appearance and demeanor.