Front Desk Receptionist

Company Description Shasti Physio Clinic is a physiotherapy and rehabilitation center dedicated to helping individuals manage the effects of illness, injury, and physical challenges. The clinic offers a full range of rehab and wellness services designed to support recovery and long-term health. The team focuses on innovative, evidence-based care and regularly adopts emerging technologies to improve patient outcomes. Shasti is committed to continuous learning, research, and the development of new methods to help patients regain strength, mobility, and confidence.

Role Description This is a full-time, on-site Front Desk Receptionist role based at Shasti Physio Clinic in Chennai. The Front Desk Receptionist will greet patients and visitors, manage check-in and check-out processes, and maintain a welcoming and professional reception area. Responsibilities include answering and directing phone calls, scheduling and confirming appointments, and responding to patient inquiries in person, over the phone, and via email. The role also involves basic clerical tasks such as handling patient forms, updating records, managing correspondence, and coordinating with physiotherapists and other team members to support smooth clinic operations. The Front Desk Receptionist will help ensure a positive patient experience by providing clear information, timely assistance, and courteous service at all times.

Qualifications

• Strong Receptionist Duties and Clerical Skills to manage front desk operations, appointment scheduling, and patient documentation.
• Excellent Phone Etiquette and Communication skills to handle calls, inquiries, and internal coordination clearly and professionally.
• Proven Customer Service skills with a patient-centered approach, demonstrating empathy, patience, and respect in all interactions.
• Basic computer proficiency, including use of office software and practice management or scheduling systems.
• Ability to multitask, prioritize, and stay organized in a fast-paced clinical environment.
• High school diploma or equivalent; additional training or experience in healthcare or front office administration is an advantage.
• Reliable, punctual, and able to work full time on-site in Chennai with a collaborative and professional attitude.