Front Desk Receptionist

Company Description

Privya Hotel is a refined and charming property located in Surat, Gujarat. The hotel boasts elegant and spacious rooms with modern furniture, a tasteful reception area, and delightful interiors. It is conveniently situated near popular attractions such as Galaxy Circle, Surat Municipal Aquarium, and Tapi River Front. With a range of amenities like air conditioning, complimentary breakfast, 24/7 check-in, and daily housekeeping, the hotel provides a comfortable and convenient experience for guests. Additionally, nearby dining options include 3Seventy Kitchen, Woody Jhone's Pizza, and Tea Trails, offering a variety of cuisines.

Role Description

This is a full-time, on-site role for a Front Desk Receptionist at Privya Hotel in Surat, Gujarat. The Front Desk Receptionist will be responsible for welcoming guests, answering phone calls, managing reservations, handling inquiries, performing clerical tasks, and maintaining the front desk in a professional manner. This role requires providing excellent customer service and ensuring guests have a positive experience at the hotel.

Qualifications

• Proficiency in Phone Etiquette and sound knowledge of Receptionist Duties
• Strong Clerical Skills, including managing reservations and administrative tasks
• Excellent Communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional Customer Service skills to address inquiries and ensure a high standard of guest satisfaction
• Basic proficiency in computer systems and familiarity with hotel management software is preferred
• Ability to manage multiple tasks in a professional and organized manner
• Previous experience in hospitality or front desk roles is a plus
• High school diploma or equivalent qualification