Front Desk Receptionist

Company Description MMA Matrix is a growing brand of gyms inspired by the energy of Mumbai, a city that never sleeps. The company brings together some of the world's best MMA-based fitness programs under one roof, offering members a unique and rigorous training experience. Its state-of-the-art facilities are designed for hardcore fitness enthusiasts seeking professional coaching and high-intensity workouts. With a 4,000-square-foot world-class training space, MMA Matrix aims to create a dynamic environment where fitness, discipline, and community come together.

Role Description The Front Desk Receptionist is a full-time, on-site role based at the MMA Matrix facility in HSR Layout, Bengaluru. This role involves greeting members and visitors, managing check-ins and check-outs, answering phone calls, and responding to inquiries in a professional and welcoming manner. The receptionist will handle appointment scheduling, membership queries, basic clerical tasks, and coordination with trainers and other staff. Daily responsibilities include maintaining a tidy reception area, managing customer records, processing payments as needed, and supporting smooth front desk operations to ensure a positive member experience.

Qualifications

• Strong customer service and communication skills to interact effectively with members, visitors, and team members.
• Proficiency in receptionist duties, including greeting guests, managing front desk processes, and coordinating appointments.
• Good phone etiquette and ability to handle incoming calls, inquiries, cold calling and follow-ups in a courteous and efficient manner.
• Clerical skills such as basic data entry, record keeping, handling forms, and managing simple administrative tasks.
• Comfort working in a fitness or gym environment and interest in health and wellness.
• Ability to work on-site full-time, including early morning, evening, or weekend shifts as required.
• Basic computer literacy (email, spreadsheets, membership software) and ability to learn new systems quickly.
• Previous front desk, hospitality, or customer-facing experience is preferred but not mandatory.