Job Description: Concierge Executive
Department: Guest Relations / Front Office
Location: [Insert Location, e.g., Goa]
Reports To: Guest Relations Manager / Front Office Manager
Employment Type: Full-time
Job Summary:
The Concierge Executive plays a crucial role in enhancing the overall guest or resident experience by providing personalized services, timely assistance, and insightful recommendations. The ideal candidate will be well-versed in guest service etiquette, local knowledge, and capable of handling multiple requests with efficiency and professionalism.
Key Responsibilities:
- Assist with Inquiries: Promptly respond to guest or resident inquiries and provide accurate information regarding services, accommodations, and facilities.
- Arrange Reservations & Services: Coordinate and confirm bookings for restaurants, events, transportation, and special services (e.g., spa appointments, local tours) to ensure a seamless and enjoyable experience.
- Handle Guest Requests & Issues: Proactively manage and resolve guest or resident requests, issues, and complaints with professionalism, ensuring their satisfaction and comfort.
- Provide Local Information & Recommendations: Offer curated recommendations about local attractions, dining, entertainment, and essential services to enhance the guest or resident experience.
- Collaborate with Other Departments: Liaise effectively with departments such as housekeeping, maintenance, and guest relations to ensure timely delivery of services and maintain high service standards.
- Vendor Management & Record-Keeping: Manage vendor relationships, track service delivery, and maintain accurate records including commission-based invoices and other relevant documentation.
- Resolve Complaints & Concerns: Address complaints calmly and constructively, taking ownership of the situation and implementing appropriate solutions.
- Coordinate Transportation Arrangements: Assist with arranging transportation such as taxis, ride-shares, and rental cars, tailored to guest or resident needs.
- Additional Duties: Support management with any additional tasks or responsibilities as needed to ensure an exceptional guest or resident experience.
Qualifications & Skills:
- Bachelors degree in Hospitality, Hotel Management, or a related field preferred
- 13 years of experience in a concierge or front office role, preferably in luxury hospitality
- Excellent communication and interpersonal skills
- Strong local knowledge of attractions, restaurants, and services
- Proficient in MS Office and reservation/CRM systems
- Ability to remain calm and courteous under pressure
- Problem-solving skills and a proactive mindset
- Willingness to work flexible hours, including weekends and holidays
