We are looking for a motivated and certified Front Desk / Member Services professional to join our fitness team. In this role, you will be the face of our fitness center, providing exceptional customer service, managing member interactions, and ensuring smooth daily operations. If you are enthusiastic, organized, and passionate about fitness, we want to hear from you!
- Greet members and guests warmly, creating a welcoming environment.
- Manage check-ins, memberships, and inquiries efficiently.
- Handle scheduling, billing, and payment processing.
- Resolve member concerns promptly and professionally.
- Maintain a clean and organized front desk area.
- Promote gym services, classes, and events to boost engagement.
- Collaborate with fitness trainers and staff to ensure seamless operations.
- High school diploma or equivalent; certification in customer service or hospitality is a plus.
- 1+ years of experience in customer-facing roles, preferably in fitness or hospitality.
- Strong communication and interpersonal skills.
- Proficiency in scheduling and billing software.
- Ability to multitask and stay organized in a fast-paced environment.
- Passion for fitness and wellness.
- Flexible availability, including evenings and weekends.
