Job Designation: Front Desk Manager
Company: Sturmfrei Hospitality Private Limited
Roles and Responsibilities
- Be the front face of the property for the guests as per the Company's brand guidelines
- Coordinate with the property manager of the property and contribute to revenue maximization
- Provide accommodation information to enquiries received via online or offline channels
- Assist and promote membership plans to the guests and increase the sales of the same
- Perform end-to-end actions from providing information to creating reservations for the guests
- Attend to queries and complaints from in-house guests & provide exceptional guest experience
- Collect payments from in-house guests on timely manner for the services availed
- Maintain cash transaction reports on daily basis with full integrity
- Conduct different operations in the Property Management Software set by the Company
- Perform F&B order related operations in the POS Software set by the Company
- Carry out vendor bills management and timely notifications for the payments for the same
- Perform administrative duties; filing and updating records, managing budgets etc.
- Oversee the hostel operations related to cleanliness, guests safety & property maintenance
- Generate work lists for housekeeping department on daily basis
- Carry out regular supervision of all housekeeping staff
Desired Candidate Profile
- Proven experience in a front desk or guest services role
- Familiarity with hotel management systems and reservation software
- Customer service orientation with a focus on providing an exceptional guest experience
- Familiarity with hotel operations, including check-in/check-out procedures, reservation management, and billing processes
- Understanding of the hospitality industry, market trends, and customer preferences
Industry Type: Travel & Tourism
Employment Type: Full Time, Permanent
Education: Any graduate from hospitality management
Key Skills: Excellent interpersonal and communication skills to interact with people, Strong organizational and multitasking abilities, Problem-solving skills to address guest concerns or issues promptly and professionally
Gross Salary: INR 15,000 to INR 18,000 p.m. + Incentives
Company provided: Accommodation & Food
Job Location: As per the requirement
Company website:https://staysturmfrei.com
Company profile: Sturmfrei Hospitality Pvt. Ltd. was founded in the year 2018 by alumni of Indian Institute of Management. At Sturmfrei, we believe in the power of community and the evolution of self through empowering travel experiences. We invite passionate travel enthusiasts like you to join us at Jungle by sturmfrei not just for now but as a forever member of our pack. We aim to create the wonders of a lifetime together through our two offerings: (1) Travellers Hostels (2) Luxurious Villas
Contact person: Rumi
(P) +91 9717849164
(E) [Confidential Information]
