Front Desk Manager

Job Description:

We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio's growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations

• Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
• Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
• Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
• Uphold and enforce all Brand Standards at the front desk and across the studio.
• Maintain a clean, organized, and professional front office area at all times.
• Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Marketing Support

• Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
• Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
• Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
• Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
• Collect and analyze client feedback to support service improvements and retention strategies.