Front Desk Executive - Wellness/Premium Gym

Responsibilities:

• Greet and assist members, guests, and visitors in a courteous and professional manner.
• Manage check-ins, bookings, and membership inquiries efficiently.
• Handle calls, emails, and online queries related to gym services, classes, and memberships.
• Maintain front desk operations including record-keeping, billing, and scheduling.
• Coordinate with trainers, therapists, and other staff to ensure smooth member experience.
• Address member complaints or issues promptly and escalate when necessary.
• Maintain cleanliness and organization of the front desk and lobby area.
• Promote gym services, offers, and programs to members as appropriate.