Front Desk Executive

Company Description

Shalom Backpackers is a vibrant hostel chain dedicated to crafting unforgettable travel experiences across its locations in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie,Shimla, Jaipur. With a welcoming blue and yellow theme, Shalom Backpackers provides clean, hygienic, and comfortable accommodations for travelers to relax and connect. More than just a place to stay, Shalom invites guests to immerse themselves in unique cultural and natural adventures at each destination. As a community-driven organization, Shalom Backpackers aims to foster connections and create lasting memories for its guests. Join us during this exciting time as we work toward expanding to 500 +beds by 2027

Role Description

This is a full-time on-site role for a Front Desk Executive, located in Jaipur. The Front Desk Executive will manage day-to-day reception operations, including welcoming guests, managing check-ins and check-outs, and addressing visitor inquiries. Additional responsibilities include providing excellent customer service, managing reservations, and maintaining a positive environment that aligns with Shalom's community-focused

About the job

Job role: Front desk manager/executive/associate

Location: Jaipur

Department: Hotel operations

Job experience: 1-3 years

Job brief

A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 20-25 keys hotel/ hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

1. Understanding of the hospitality/hotel industry with extensive work experience

2. Understanding of the company's vision, business expansion plans, operational standards, etc.

3. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view

4. Understanding hotel pre-launch phase, day to day operations, etc.

5. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.

6. Supervising various functions and human resources

7. Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality

8. Handling & resolving escalations and grievances

Liaising with various departments such as local police, health/fire/safety departments, local vendors etc. and ensuring a cordial relationship

9. Coordinating with other departments within the company to help resolve issues

Qualifications

Hospitality graduate/post-graduate or diploma in hospitality

Min. 1-3 years of experience in a hotel, backpacker hostel,

Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills

Flexible to relocate anywhere in northern India

Salary-20,000 PM