Position Overview:
We are seeking a courteous, well-spoken, and professional Front Desk Receptionist to be the face of our organization. The receptionist will be the first point of contact for all visitors and callers, responsible for creating a welcoming atmosphere and ensuring smooth day-to-day front office operations.
Key Responsibilities:
- Greet and welcome visitors, students, and parents in a professional and friendly manner.
- Answer, screen, and forward incoming phone calls.
- Provide accurate information about Rus Education's services, courses, universities, and admission process.
- Maintain a clean and organized reception area.
- Schedule appointments and manage calendars for counselors or management staff.
- Handle basic inquiries and route specific queries to the relevant department or personnel.
- Maintain visitor logs and ensure security protocols are followed.
- Receive and sort daily mail, deliveries, and couriers.
- Assist in administrative tasks such as data entry, maintaining records, and preparing reports.
- Coordinate with counselors and back-office staff to ensure smooth flow of information and support.
Requirements:
- Proven work experience as a receptionist, front office representative, or similar role.
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent verbal and written communication skills in English and Hindi.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Customer-service attitude.
- Ability to work independently and as part of a team.
- Minimum qualification: Graduate in any stream.
