As the first point of contact for Yagyo Haven, the Front Desk Receptionist plays a vital role in delivering an exceptional customer experience. You will warmly welcome guests, manage appointments efficiently, support daily outlet operations, and ensure every customer enjoys a seamless and memorable journey from arrival to departure.
Key Responsibilities
- Welcome and assist customers warmly, creating a premium first impression that reflects Yagyo Haven's brand and service standards.
- Introduce Yagyo Haven's wellness treatments, Hanfu experiences, membership programmes, promotions, and retail products confidently and professionally.
- Manage customer enquiries via walk-in, phone, WhatsApp, and online platforms promptly and courteously.
- Schedule appointments accurately, coordinate bookings, and optimise the daily appointment calendar.
- Process payments accurately, perform daily cash and payment reconciliation, and maintain proper transaction records.
- Operate the spa management system (CRM/POS) to update customer profiles, bookings, memberships, packages, and service records.
- Coordinate customer arrivals with therapists, photographers, makeup artists, and other team members to ensure smooth service flow.
- Maintain a clean, organised, and welcoming reception area at all times.
- Monitor inventory of retail products and reception supplies, and report low stock to management.
- Assist with administrative duties, including attendance records, filing, reports, and other operational documentation.
- Promote membership programmes, upgrades, retail products, and seasonal promotions where appropriate.
- Resolve basic customer concerns professionally and escalate complex matters to management when necessary.
- Support outlet events, marketing campaigns, and other operational initiatives as assigned.
- Perform any other duties assigned by management.
Job Requirements
- Minimum 1 year of experience in front desk, reception, customer service, hospitality, beauty, wellness, or retail.
- Friendly, cheerful, and customer-focused with excellent interpersonal and communication skills.
- Well-groomed with a professional appearance and positive attitude.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- Comfortable using computers, POS systems, booking software, and Microsoft Office applications.
- Fluent in spoken English and Mandarin to communicate effectively with English- and Mandarin-speaking customers.
- Able to work on weekends and public holidays according to the roster.
- A passion for delivering exceptional customer service in a luxury beauty and wellness environment.
- Singapore Citizens and Permanent Residents are welcome to apply.
Preferred Qualifications
- Experience in a spa, beauty salon, wellness centre, hotel, hospitality, or luxury retail environment.
- Sales experience with the ability to recommend memberships, retail products, and promotional packages.
- Familiarity with CRM or spa management software will be an advantage.
