Position: Front Desk / ERP Executive
School / Institute: MIT Institute of Design
Location: MIT ADT University, Vishwaraj Baug, Loni Kalbhor, Pune, Maharashtra 412201
Salary: Salary will be basis experience and qualification upto Rs. 25,000 per month
Immediate Joiner Preferred
Role Overview
As the Front Desk / ERP Executive, you are the face and the digital backbone of the Institute of Design. This dual-responsibility role requires a blend of exceptional interpersonal skills to manage the front office and technical proficiency to handle the University's Enterprise Resource Planning (ERP) system. You will ensure a seamless experience for students, parents, and visitors while maintaining high data integrity within our academic management systems.
Key Responsibilities
1. Front Desk & Guest Relations
- First Point of Contact: Greet visitors, parents, and students with a professional and welcoming demeanor.
- Inquiry Management: Handle walk-in, telephonic, and email inquiries regarding admissions, courses, and campus facilities.
- Office Administration: Manage the reception area, coordinate couriers, and maintain the visitor log.
- Communication Bridge: Efficiently route calls and messages to the respective departments or faculty members.
2. ERP & Data Management
- Student Lifecycle Management: Update and maintain student records on the ERP from admission to graduation.
- Attendance & Scheduling: Assist faculty in uploading schedules and monitoring student attendance records.
- Fee Coordination: Track and update fee payment statuses in coordination with the accounts department.
- Report Generation: Extract data and generate periodic reports for the Director or University management as required.
3. Administrative Support
- Assist the Admissions Team during peak enrollment periods.
- Support the organization of campus events, workshops, and exhibitions.
- Maintain a digital and physical filing system for departmental documents.
Requirements & Qualifications
- Education: Bachelor's degree in any discipline (B.Com, BBA, or BCS preferred).
- Experience: 13 years of experience in front-office operations or data management, preferably in an educational institution.
- Technical Skills: Proficiency in MS Office (Excel is a must).
- Hands-on experience with ERP software (e.g., SAP, Oracle, or custom academic ERPs).
- Soft Skills:
- Excellent verbal and written communication in English, Hindi, and Marathi.
- Strong multitasking abilities with a can-do attitude.
- Patience and empathy when dealing with student or parent concerns.
How to Apply:
Interested candidates can send there updated CVs to [Confidential Information] with Subject: Application for Front Desk / ERP Executive
