Front Desk & Guest Relations Officer
Location: Ahmedabad
Department: Administration & Operations
Reporting To: Admin Head
Level :Entry level
About Us
We are an award-winning, customer-first company transforming how professional kitchens cook, serve, and operate. Our patented cooking technology delivers unprecedented speed, efficiency, and consistency, redefining food preparation across hotels, cafeterias, cloud kitchens, QSRs, and airports.
If you've ever thought there must be a smarter way to run a kitchen, this is your opportunity to be part of that change.
About the Role
We are looking for a highly organized, cheerful, and resourceful Front Desk & Guest Relations Officer who can effortlessly switch between welcoming a visitor, arranging a CEO's flight, tracking a courier, booking a hotel, coordinating a meeting room, and answering a phone call—all without breaking a sweat.
You will be the face of the organization at the front desk and the invisible superhero behind every successful business trip.
If you enjoy making chaos look organized and believe that a missed flight is a bigger crisis than a missed episode on Netflix, this role is for you.
What You'll Be Doing
Front Desk & Guest Relations
- Welcome visitors, clients, candidates, vendors, and guests with professionalism and a smile.
- Ensure everyone knows where they need to go (and occasionally where they parked).
- Manage incoming calls, emails, couriers, and inquiries.
- Coordinate meeting rooms, refreshments, and visitor logistics.
- Maintain visitor records and front office documentation.
- Keep the reception area looking as professional as the company itself.
- Make every guest feel welcome, comfortable, and well taken care of.
Travel Management
- Book flights, hotels, cabs, trains, and everything in between.
- Manage domestic and international travel plans for employees and leadership.
- Prepare detailed travel itineraries so nobody has to ask, What time is my flight again
- Coordinate visa documentation and travel requirements.
- Handle last-minute travel changes with the calmness of an air traffic controller.
- Negotiate with travel vendors and help optimize travel costs.
Administration Support
- Support onboarding logistics for new employees.
- Assist in organizing exhibitions, conferences, customer visits, and company events.
- Maintain records, vendor information, and administrative databases.
- Support day-to-day office operations whenever required.
- Be the go-to person when someone says, Can you help me with something quickly
Skills We Are Looking For
- Excellent communication and people skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask without creating twelve new tasks.
- Good proficiency in MS Office, Google Workspace, and travel booking platforms.
- Professional, approachable, and solution-oriented mindset.
- Ability to stay calm when three people need urgent help at exactly the same time.
- A natural flair for hospitality and making people feel valued.
Qualifications
- Graduate in any discipline.
- Up to 3 years of experience in Front Office, Administration, Travel Coordination, Executive Assistance, Hospitality, or similar roles.
- Freshers with excellent communication skills, a positive attitude, and strong academic performance are encouraged to apply.
- Experience with corporate travel bookings and vendor coordination will be an advantage.
