Front Desk & Admin Executive

Company: Kodewala Academy

Location: Bangalore

Position: Front Desk & Admin Executive

Employment Type: Full-Time

Experience: 3–5 Years

About Kodewala Academy

Kodewala Academy is a career-focused technology training academy specializing in Java Backend, Spring Boot, Microservices, and other industry-oriented technologies. We focus on practical learning, interview preparation, and career opportunities for aspiring software professionals.

Job Summary

We are looking for a Front Desk & Admin Executive who will be the first point of contact for students, parents, visitors, and candidates. The person will be responsible for managing the front desk, handling student queries, supporting admissions, maintaining records, coordinating classes, and ensuring smooth day-to-day academy operations.

Key Responsibilities

Front Desk & Student Coordination

• Manage the academy reception and front desk.
• Welcome and assist students, parents, visitors, and candidates.
• Handle student queries related to classes, schedules, attendance, fees, and academy facilities.
• Coordinate with trainers and management to resolve student concerns.
• Maintain a professional and welcoming environment at the academy.

Admission & Enquiry Management

• Handle incoming calls, WhatsApp messages, and walk-in enquiries.
• Explain course details, batch timings, fees, eligibility, and admission process.
• Follow up with prospective students and maintain enquiry records.
• Coordinate admission documentation and joining formalities.
• Update CRM/Excel/Google Sheets with enquiry and admission information.

Student Administration

• Maintain student records, attendance, contact details, and batch information.
• Coordinate batch schedules, classroom allocation, and student communication.
• Send important announcements and reminders to students.
• Coordinate mock interviews, assessments, workshops, and other academy activities.
• Monitor student attendance and escalate irregularities when required.

Fee & Documentation Coordination

• Follow up with students regarding pending fees and documentation.
• Maintain payment and fee-related records.
• Coordinate with the accounts/admin team for payment confirmations.
• Maintain student documents and other administrative records.

Office Administration

• Manage daily office and front-desk activities.
• Coordinate basic office supplies, classroom requirements, and facilities.
• Maintain visitor records and administrative registers.
• Coordinate with housekeeping, vendors, and other service providers when required.
• Support management with day-to-day administrative tasks.

Required Skills

• Good communication skills in English and Hindi and Kannada.
• Good interpersonal and student-handling skills.
• Basic knowledge of MS Excel / Google Sheets / MS Office.
• Good phone and WhatsApp communication skills.
• Ability to maintain records accurately.
• Good follow-up and coordination skills.
• Professional attitude and presentable personality.
• Ability to multitask and handle students and enquiries efficiently.

Preferred Qualities

• Experience in an educational institute, training academy, coaching centre, or front-office environment is preferred.
• Confident in handling students and parents.
• Proactive and responsible.
• Good organizational and time-management skills.
• Willingness to take ownership of day-to-day responsibilities.
• Ability to work in a fast-paced environment.

Key Performance Areas (KPIs)

• Front desk and student support quality.
• Enquiry response and follow-up.
• Admission coordination.
• Accuracy of student records and attendance.
• Timely communication with students.
• Fee follow-up and documentation.
• Smooth day-to-day academy operations.

Working Hours

Monday to Saturday: As per academy working hours.

Salary

18,000 – 25,000 per month, depending on experience, communication skills, and overall suitability.

Immediate joiners preferred.