Freshers/Telecaller/BPO/Customer Support

Description

We are looking for enthusiastic Freshers/Telecaller/BPO/Customer Support representatives to join our team. This role is ideal for entry-level candidates who are eager to start their career in customer service and have a passion for helping others.

Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document call details and follow up as necessary.
• Achieve daily and monthly targets set by the management.
• Maintain a positive and empathetic attitude towards customers.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Basic knowledge of computer applications and data entry.
• Ability to work in a team environment and meet targets.
• Strong problem-solving skills and ability to handle customer queries.
• Good listening skills and attention to detail.
• Willingness to work in rotational shifts, including weekends and holidays.