freshers || International Semi Voice Process

Key Responsibilities:

• Respond promptly to customer queries via chat, email, and limited voice calls.
• Assist international clients in troubleshooting issues or answering product-related questions.
• Document customer interactions accurately in CRM systems.
• Ensure adherence to quality standards and process SLAs.
• Maintain professionalism and empathy in all communications.

Eligibility Criteria:

• Education: Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.).
• Experience: Freshers or up to 1 year of customer service experience.
• Typing Speed: Minimum 30 WPM with 90%+ accuracy.
• Communication Skills:
• Excellent written English (grammar, structure, and clarity).
• Basic spoken English for voice calls (training provided).

Preferred Skills (Not Mandatory):

• Familiarity with basic customer service tools like Zendesk, Freshdesk, or Outlook.
• Understanding of e-commerce, tech support, or SaaS platforms (preferred).
• Basic knowledge of MS Office tools (Excel, Word, Outlook).