Company Description: KoinBX is one of the fastest-growing cryptocurrency exchanges, focused on transforming how people invest and manage their financial futures.
Experience: 0 - 2 Years
Location: Madurai (Palanganatham)
Rotational shift basis
Work days: 6 working days (WFO)
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the relevant departments when necessary.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Provide accurate information about products, services, and company policies.
- Meet individual and team performance targets, including response time and customer
- satisfaction.
- Collaborate with internal teams to improve customer experience.
- Stay updated on product knowledge and company procedures
Required Qualifications:
- Bachelor's degree or equivalent (preferred).
- Prior experience in customer service or a customer support role is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle difficult situations calmly and professionally.
- Basic computer skills and familiarity with CRM software.
- Ability to work in shifts, including weekends or holidays if required.
Key Skills:
- Customer service orientation
- Effective communication
- Active listening
- Problem-solving
- Time management
- BPO / Voice process
- Teamwork
- Multitasking
- Adaptability
