We are seeking enthusiastic Freshers/Customer Service Representatives for our BPO-Voice Process team in India. This role is ideal for individuals looking to kickstart their career in customer service and gain valuable experience in a dynamic environment.
Responsibilities
- Handle customer inquiries and provide accurate information in a professional manner.
- Resolve customer complaints and issues efficiently and effectively.
- Document all customer interactions and maintain accurate records.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with team members and other departments to improve service delivery.
- Meet performance metrics and targets set by management.
Skills and Qualifications
- Excellent communication skills in English and local languages.
- Strong problem-solving abilities and a customer-oriented mindset.
- Basic computer skills and familiarity with MS Office applications.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Good listening skills and attention to detail.
- Willingness to work in rotational shifts, including weekends and holidays.
