Fresher Bpo

Description

We are looking for fresher/entry-level candidates to join our team as BPO Executives. In this role, you will be responsible for providing exceptional customer service and support, addressing inquiries, and resolving issues efficiently.

Responsibilities

• Handle customer inquiries and provide solutions to their problems
• Maintain a positive and professional attitude while interacting with customers
• Document customer interactions and feedback accurately
• Collaborate with team members to improve service quality
• Meet performance targets and KPIs set by the management

Skills and Qualifications

• Excellent verbal and written communication skills in English
• Basic computer skills and proficiency in MS Office
• Strong problem-solving skills
• Ability to work in a team environment
• Flexibility to work in shifts as required
• Customer-oriented mindset
• Good listening skills and empathy