Fresher - Area Service Manager (Service Delivery) - Appliances

About the Organization:

Since 1897, Godrej Enterprises Group (which includes Godrej & Boyce and its affiliates) is a conglomerate that has contributed significantly to Indias economic growth and self-reliance by providing complex engineering, design-led innovation, and sustainable manufacturing solutions. From the worlds first patented springless lock, and safes to pioneering typewriters and refrigerators, the conglomerate has also paved the way for the growth of key sectors like aerospace, energy, and security.

Godrej Appliances

Godrej Appliances journey began in 1958 with a goal to develop and manufacture a refrigerator in India. The business manufactured India's first refrigerator and it was momentous, and a big milestone in India's journey of self-reliance.

Godrej Appliances has passionately been offering some of India's most thoughtfully designed appliances because to make people's lives more convenient and shortlisted for the Global Cooling Prize, a prestigious global challenge to design a cooling solution with five times less climate impact than the ACs popular today.

We are actively hiring for fresher MBA candidates (Operations) from Tier -1 Institutes with 0-1 years of experience for the following role.

Job Profile

KRAs

• Service Operations Management
• Service Revenue Growth and Warranty Cost Control
• Customer Satisfaction Enhancement
• Team Management and Development
• Reporting and Compliance

Job Description

The incumbent would be responsible for handling following - Service Operations Management

• Oversee A class FG counters in city markets to maintain and strengthen service delivery parameters (Open Calls, Same Day/ Next Day Closure, Dealer Open Calls, Status Calls) via network of Authorized Service Providers / Franchisees
• Ensure process adherence by Authorized Service Providers / Franchisee
• Service Revenue and Warranty Cost Control
• Drive service revenue through finished goods, AMCs and accessories
• Reduce working capital by ensuring spares availability and managing collections and inventory at branch
• Enhance contract sales business
• Customer Experience and Escalation Handling
• Maintain strong relationships with dealers, distributors and key accounts
• Resolve escalations promptly to strengthen NPS
• Key accounts management – for key service partners/ dealers and monitor DSS%
• Team Management and Development
• Onboarding, Training and Retention of Technicians (Technician Productivity / FOS)
• Training, coaching and mentoring ASPs
• Reporting and Compliance
• Maintain service MIS, reports

Requisite Qualification - B.E. / B.Tech in Engineering + MBA in Operations

Preferred Skills - Kannada Speaking