French Patient Counselor

Company Description CureIndia is a medical value travel platform and patient information portal that connects international patients with JCI and NABH accredited hospitals across India. The platform provides curated information on leading doctors and hospitals for a wide range of medical conditions, helping patients make informed treatment decisions. Over the years, CureIndia has supported hundreds of patients from Africa, the Middle East, CIS countries, Russia, and Europe in accessing quality healthcare in India. The team has built a robust medical tourism infrastructure focused on safe, efficient, and transparent patient journeys. CureIndia values collaboration, cultural sensitivity, and service excellence in every patient interaction.

Role Description This is a full-time, on-site French Patient Counselor role based in Gurugram. The French Patient Counselor will communicate with French-speaking patients and their families to understand medical needs, explain treatment options in India, and guide them through the end-to-end care journey. Daily responsibilities include responding to inquiries via phone, email, and messaging platforms; collecting and organizing medical reports; coordinating with partner hospitals and doctors; and preparing clear treatment itineraries and cost estimates. The role involves supporting patients with travel planning, documentation guidance, appointment scheduling, and follow-ups before and after treatment. The counselor will work closely with internal teams to ensure timely updates, maintain accurate records in internal systems, and deliver an empathetic, patient-centric experience.

Qualifications

• Strong proficiency in French (spoken and written) and good command of English for professional communication.
• Patient service and counseling skills, including empathy, active listening, and the ability to explain medical information in simple terms.
• Organizational and coordination abilities to manage multiple patient cases, appointments, and follow-ups efficiently.
• Comfort with digital tools such as email, CRM systems, spreadsheets, and online communication platforms.
• Understanding or interest in healthcare, medical tourism, or international patient services (prior experience in healthcare or hospitality is an advantage).
• Problem-solving mindset with attention to detail, reliability, and a commitment to confidentiality and ethical practices.
• Ability to work on-site in Gurugram, collaborate with cross-functional teams, and adapt to a fast-paced, multicultural environment.
• Bachelor's degree in any discipline; degrees in healthcare, hospitality, languages, or related fields are preferred.