French Language Specialist

Position: French Language Specialist – International Process

Location: Sector 30, Gurugram | Work From Office

Salary: Up to 8.5 LPA

Working Days: 5 days a week

Shift: Rotational shifts & rotational week offs

Transport: Both-side cab facility, subject to hiring zone

Joining: Immediate Joiners preferred

• Handle customer interactions in French and English through the assigned communication channel.
• Assist customers with their queries, requests, and service-related concerns.
• Provide accurate and professional resolutions while maintaining high service quality.
• Understand customer requirements and communicate solutions clearly.
• Maintain proper documentation and update customer information in internal systems.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Handle interactions related to the Canadian market while maintaining a strong customer experience.
• Meet defined productivity, quality, and customer satisfaction targets.
• Escalate complex or unresolved issues to the appropriate team when required.

• Graduate or Undergraduate candidates can apply.
• Minimum 6 months of relevant experience in an international customer service/support process.
• C1 French certification is mandatory.
• Strong proficiency in French with good verbal and written communication.
• Good command of English.
• Candidates with Canadian market exposure will be preferred.
• Comfortable working in rotational shifts and rotational week offs.
• Strong customer-handling, problem-solving, and communication skills.
• Candidates who can join immediately or within a short notice period are preferred.