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French Language Specialist - Lead Specialist
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- Posted 17 days ago
- Over 50 applicants have applied
Job Description
- The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations
- Manage the timeliness and quality of Client deliverables - before, during and after renewal or implementation Work with the consultants to develop reporting and presentations for Client meetings based on client requirements Perform quality checks (by more experienced colleagues) Lead Implementation and Onboarding processes
- Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients
- Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc. Liaise with local brokers on renewal strategy if needed, to ensure the Rules of the Road are followed
- Manage ad-hoc client requests including problem-solving on administrative and operations issues source the details from System Admin Team and local brokers, when needed
- Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients
- Liaising with local brokers to gather information not captured by GBM Analytics including the nature of local discussions impacting the insurance placement or plan design strategy Provide reporting from GBM Analytics or excel for clients as required.
- Maintain relationship with MCG team and ensure client expectations are met.
More Info
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Key Skills
Fluent in French (written and spoken)
advanced grammar and syntax knowledge
bilingual communication
About Company
We guide clients through high-stakes decisions and transformative moments so they can adapt, grow, and thrive. Our edge The power of perspective — driven by deep industry insight, specialized expertise, and a spirit of true collaboration.