French Language Executive

Role Title

FRENCH LANGUAGE EXECUTIVE

DescriptionPosition Name: French Language Executive

Job Code: 402197

Location: Mumbai

Band: BPO 3

Exp range - 6 to 8 years

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Required Skills & Qualifications

· Excellent communication and stakeholder management.

· Proficiency in French language (written and spoken)

· Expertise to interact with native French speakers

· Experience in customer service and interaction skills

Good to have skills

· Workday Workforce Lifecycle

· Organization and Absence Management

Key Responsibilities

Managing interactions with employees over phone, e-mail and chat related to below processes:

· Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full coverage, and designate specific locations for coverage one day in advance.

· Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced overtime within thresholds, and track all decisions for audit.

· Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out processes, and maintain logs of sick calls and adjustments.

· Communication Protocols: Maintain open communication with Scheduling, Deployment MO, and leadership; escalate issues and document all communications.

· Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system updates, compliance audits, and process guidance.

· Dependability: Scheduling and conducting meetings with employees regarding attendance, using Power BI dashboards to identify meeting needs, coordinating with union representatives, and managing post-meeting data entry.

· Performance: Supporting accommodation, injury, and medical leave processes, data entry, record keeping, system updates, coding audits, and managing claims for accommodations, injuries, and long-term illness.

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https://www.myglit.com/lateral/cref/6d6c2e1328