Title: French Customer Service Representative
Experience: 2- 4 Years
Location: Hyderabad
Position: Full Time
Work Hours: 5:00 PM to 06:30 AM (IST)
Job Description
We are looking for an enthusiastic, customer-focused French Customer Representative to join our growing Customer Support team. In this role, you will provide exceptional support to French-speaking customers by handling order placement, order management, and customer inquiries.You will assist customers with order-related issues, provide timely resolutions, and deliver an outstanding customer experience through effective communication and problem-solving skills. Your ability to demonstrate empathy, professionalism, and attention to detail will be highly valued and rewarded.You will collaborate with cross-functional teams operating as leaders in the life sciences industry, with the ultimate goal of improving patient care and customer satisfaction.
Key Responsibilities
- Handle incoming calls, emails, and customer inquiries from French-speaking customers regarding product orders and related support.
- Process customer orders accurately and efficiently in internal systems.
- Resolve order-related issues including order status, shipment tracking, returns, and product inquiries.
- Achieve SLA targets and contact center performance metrics to ensure high customer satisfaction.
- Understand order entry and processing procedures thoroughly.
- Maintain a professional, courteous, and customer-centric approach in all interactions.
- Collaborate effectively with internal departments to ensure timely issue resolution.
- Take full accountability for customer satisfaction and service excellence.
Required Skills & Qualifications
- 24 years of Customer Service experience in a high-volume contact center environment.
- Fluency in French and English (written and verbal communication skills required).
- Strong phone presence and excellent interpersonal communication skills.
- Ability to multitask by navigating multiple applications while engaging with customers.
- Typing speed of 40+ WPM.
- Tech-savvy with proficiency in Windows, Microsoft Excel, Word, and ticketing systems.
- Familiarity with SAP and Salesforce is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work in a fast-paced, team-oriented environment.
- Medical device or life sciences industry experience is preferred.Ability to communicate confidently with external stakeholders
Education & Certifications:
Any computer science degree/PG
