Company Name : Willware Technologies
Role :Oracle EBS Functional Support Analyst
Experience : 7+ Years
Remote
2:30 PM IST to 11:30 PM IST
Roles and Responsibilities
Oracle EBS Level 1 Support
- Respond to user requests and incidents related to Oracle EBS modules.
- Provide functional support for:
- Oracle Accounts Payable (AP)
- Oracle Accounts Receivable (AR)
- Oracle General Ledger (GL)
- Oracle Purchasing (PO)
- Oracle Inventory
- Oracle Order Management (OM)
- Troubleshoot transaction errors and workflow issues.
- Monitor and assist with failed concurrent requests.
- Validate data entry and identify user-related errors.
- Assist users with report execution and navigation.
- Create and maintain knowledge base articles.
- Escalate unresolved issues to Level 2 or Level 3 support teams.
- Track tickets through resolution and communicate status updates.
- The candidate should possess L1 help desk management experience along with Oracle EBS Administration as the primary skill.
- A secondary skill in Microsoft-related applications, particularly for handling password changes and L1 ticket resolution, is required.
- Strong communication skills are essential.
- This role is for the second shift, from 2:30 PM IST to 11:30 PM IST.
