Freelance Customer Success Specialist

Our client, a leading global specialist in energy management and automation is looking to engage with a Consultant CSM Operation Excellence.

Key responsibilities:

-Support CSM team to achieve Upsell and pull through and to increase digital portfolio.

-Support team by keeping MIS intact to strengthen client relationships for recurring services and achieving on time renewals.

-Self-driven and motivated candidate to collaborate with cross functional teams to achieve desired results.

Duration- 6 months (extendable)

Capacity- Full time

Location- Bangalore (Hybrid)

Skills Required

-3 to 5 years in Customer Success, Pre-Sales, or Client Operations.

-Client Relationship Management, Revenue Growth & Upsell, Operational Excellence

-Maintain and update MIS dashboards, generate insights to strengthen client engagement, and support performance tracking.

-Familiarity with CRM systems (Salesforce, HubSpot, Gainsight) and digital product portfolios.

-Strong written and verbal communication to interact with clients and internal stakeholders effectively.