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Job Description
URGENT HIRING | COGNIZANT – FRAUD OPERATIONS TL
Location: Hyderabad
Position: Team Leader – Fraud Operations
Total Experience: 5+ Years
Team Leader Experience: Minimum 1 Year on Paper
Work Mode: Work From Office
Shift: US Shift
Notice Period: Immediate Joiners Preferred
Key Responsibilities:
Manage day-to-day Fraud Operations activities.
Handle Card Fraud and Merchant Fraud investigations.
Monitor debit/credit card fraudulent transactions.
Manage Card-Level Fraud Detection and Transaction Monitoring.
Conduct fraud investigations and risk assessments.
Handle escalations and ensure timely resolution.
Drive team performance, productivity and quality.
Monitor SLA, KPI and process compliance.
Conduct team meetings, performance reviews and provide feedback.
Ensure adherence to banking policies and procedures.
Mandatory Skills:
Minimum 5 years of experience in Banking / Fraud Operations.
At least 1 year of Team Leader experience on paper (mandatory).
Hands-on experience in Card Fraud Investigation.
Card-Level Fraud Detection.
Card and Merchant Fraud Detection.
Merchant Risk Assessment.
Debit/Credit Card Fraud Operations.
Good understanding of Visa / Mastercard transactions.
Strong team management and communication skills.
Eligibility Criteria:
5+ years overall experience.
Minimum 1 year of documented Team Leader experience.
Relevant Banking / Card Fraud experience is mandatory.
Interested candidates can share their updated CV.
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
More Info
Key Skills
Fraud Operations
Card-Level
About Company