Fraud Manager III

Empower global banking clients with industry-leading fraud prevention and recovery solutions.
Drive innovation and excellence in safeguarding assets through strategic leadership and collaboration.

Job Summary

As a Fraud Manager III within the GB Fraud Prevention Management team, you ensure our clients receive the best fraud protection and remediation services in the industry. You will manage challenging situations by offering fraud detection, prevention, remediation, and recovery solutions while supporting customer expectations. This role empowers you to lead a high-performing team, drive strategic initiatives, and foster a culture of continuous improvement and career growth.

Job Responsibilities

• Lead the business by owning KPIs for fraud prevention for Global Banking Clients.
• Anticipate and manage work volumes, ensuring adherence to established policies and deadlines.
• Collaborate with stakeholders to resolve client issues and escalations effectively.
• Analyze and interpret client data to identify trends and develop departmental strategy.
• Drive change initiatives, business strategy, and technology enhancement programs.
• Manage and evaluate a high-performing team to achieve business objectives.
• Nurture a diverse, inclusive, and transparent work culture while attracting, developing, and retaining top talent.

Required Qualifications, Skills and Capabilities

• Bachelor's degree and at least 10 years of equivalent work experience.
• Minimum of five years of management experience.
• Proficiency in Google G Suite and Microsoft Office.
• Demonstrated expertise in people management, strategic thinking, and data analytics.

Preferred Qualifications, Skills and Capabilities

• Strong skills in collaborating and influencing across teams.
• Experience in change management and project management.
• Ability to provide effective coaching and feedback.
• Excellent relationship building and presentation abilities.