Job Purpose
The Fraud Operations Analyst plays a critical role in safeguarding the bank and its customers by identifying, investigating, and mitigating fraud across multiple channels. This role involves daily monitoring of suspicious transactions, alerts, and customer activity using advanced fraud detection systems. The analyst also supports Know Your Customer (KYC) processes by validating customer profiles, conducting regulatory screenings, and ensuring compliance with BSA requirements. Collaboration with internal departments is essential to ensure timely and effective fraud prevention and customer due diligence.
Key Responsibilities
Fraud Operations
- Deposit Risk Review: Approve or escalate deposits based on thresholds and officer approvals.
- Sentinel Processing: Review suspect transactions within 4 hours using Q2 Sentinel.
- Verafin Alerts Management: Handle deposit, wire, account takeover, inactive account, and check kiting alerts.
- Unusual Activity Referral: Triage and case creation for fraud alerts within 1 hour.
- Fraud Hold Review: Daily review of caution batch items for payment or return decisions.
- Enterprise Fraud Management (EFM): Respond to fraud incidents and coordinate with relevant departments.
- Fraud Notification (OFNG): Ensure fraud incidents are communicated across departments.
- Five9 Agent Call Monitoring: Monitor and provide feedback on agent calls.
KYC / Client boarding
- BSA Account Profile Procedure: Complete and validate customer profiles in C360 within 15 days.
- Commercial CIF BSA Profile Review: Conduct full reviews of commercial profiles within 7 days.
- Taxport Screening: Validate customer name and TIN matches as needed.
- SOS Search (TX/DE): Perform Secretary of State searches to verify entity details.
- Commercial BSA Customer Profile Completion: End-to-end profile completion using C360 and supporting systems.
Required Systems
- Fraud Ops: Verafin, Nautilus, Wausau, Q2 Central Admin, Sentinel, Signature UI, Salesforce, PNC AVS, DTA Portal, Fiserv EPP, Web Admin, Five9
- KYC: C360, Nautilus, Signature UI, Fiserv Client 20
Key Competencies
- Prior experience in Frad ops, KYC and Client Onboarding for Lending products.
- Familiarity with fraud detection and customer due diligence systems
- Excellent attention to detail and documentation skills.
- Ability to work independently and manage multiple priorities under tight deadlines.
- Excellent written and spoken communication skills
- Client Management skills
