Fraud and Collections Associate

Key Responsibilities:

• Assess and approve customer applications based on credit and fraud risk guidelines
• Identify and mitigate fraud risks using internal tools and market intelligence
• Handle inbound and outbound collection calls for customers in arrears
• Recommend credit limits and payment terms for new and existing customers
• Support customer care teams in resolving sensitive or complex cases
• Stay updated on fraud trends and recommend process improvements
• Maintain compliance with internal credit policy and external regulations
• Ensure accurate documentation of customer interactions

Candidate Requirements:

• Minimum 12 months of relevant experience in fraud control, collections, or customer service
• Experience in online/mobile/telecom support preferred
• Strong communication and negotiation skills
• Ability to work under pressure and handle escalated situations
• Familiarity with fraud detection tools and credit assessment techniques
• Flexible to work in 24/7 rotational shifts