Fraud Detection Alert Analysis & Case Management
- Review fraud alerts generated by surveillance systems to identify patterns, typologies, and emerging fraud schemes across various payment channels (ACH, wire, card, crypto, etc.).
- Conduct detailed analysis of customer profiles, behaviors, and transactions to assess fraud risk indicators.
- Document findings clearly, escalating cases for further investigation when warranted.
- Collaborate with the client's Fraud Risk and Compliance teams to refine monitoring scenarios and thresholds.
- Recommend process enhancements and control improvements to minimize false positives and strengthen detection capability.
Quality, Collaboration & Reporting
- Ensure all alerts, investigations, and escalations meet quality standards and comply with documentation requirements.
- Partner with investigators, compliance officers, and data analytics teams to enhance investigative outcomes.
- Provide insights on fraud trends and contribute to management reports and dashboards.
Qualifications & Experience
Education
- Bachelor's degree required (concentration in Finance, Accounting, Criminology, Risk Management, or related field preferred).
Experience
- 35 years of experience in transaction monitoring, fraud risk management, or financial crime investigations, ideally within banking, fintech, or consulting/advisory firms.
- Familiarity with digital asset / crypto transactions preferred.
Technical Skills
- Proficiency with transaction monitoring systems (Unit 21, Actimize, SAS AML, FIS, Oracle Mantas, or similar).
- Strong Excel and data analysis skills; ability to work with large datasets and spot anomalies.
Knowledge
- Familiarity with fraud typologies.
- Understanding of fraud detection techniques (account takeover, first-party fraud, mule accounts, social engineering schemes).
Certifications (Preferred)
- CAMS, CFE, CFCS, or similar fraud/AML credential.
Desired Attributes
- Exceptional analytical and critical thinking skills; comfortable working with ambiguity.
- Strong written communication skills able to document findings clearly for audit/regulatory review.
- Detail-oriented with a high degree of accuracy and accountability.
- Collaborative team player who thrives in a fast-paced, investigative environment.
- Proactive mindset able to suggest process improvements and contribute to risk mitigation strategy.
