Fraud & Claims Operations Representative

Fraud & Claims Operations Representative

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About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative.

The employee is responsible for investigating and decisioning suspicious or potentially fraudulent deposit‑related activity across customer accounts. This role ensures accurate case handling, loss mitigation and regulatory adherence. Protecting both the customer and organization by identifying risk patterns, escalating anomalies, and applying appropriate account‑level controls.

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple alert types, take appropriate action to decide the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers
  

Job Requirements

• Knowledge of Detection Operation Processes in Fraud & Claims Management Domain
• Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products.
• Ability to work additional hours as needed
• Amenable to working in rotating shifts and weekends and holidays.

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  

Desired Qualifications:

• Minimum 1+ years experience in Fraud or Claims Management.
• Review and validate deposit transactions to detect and prevent fraud.
• Apply holds, restraints, and flags as required.
• Accurately categorize losses and assign accountability.
• Document findings in clear, concise, audit‑ready written narratives.
• Escalate suspicious patterns, discrepancies, or high‑risk scenarios.
• Support continuous improvement by sharing observations or control gaps.
• Fraud Alerts & Checks, detection, or prevention experience or banking financial operations experience
• Provide guidance to newer analysts and support knowledge transfer.
• Identify emerging fraud trends and contribute to procedural updates.
• Demonstrate strong decision judgment with reduced supervisory dependence.
  

Job Expectations:

• Strong communication, attention to detail and interpersonal skills.
• Ability to learn quickly and transfer knowledge effectively with minimal guidance.
• Flexibility to work rotational shifts, floating weekends, and extended hours when required.

Job Level:

• S2

Benefits:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which include effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.