Fractional COO (URGENT - Closing this week)

Fractional COO (To close this week)

Every critical decision routing through one founder isn't a leadership strength. It's a governance gap waiting to become a crisis.

We're hiring a Fractional COO for a multi-entity founder-led group — IT & Systems Integration, Device Refurbishment (blue-collar, multi-site), and Telecom Software — currently scaling past ₹150 Cr but constrained by exactly the kind of gatekeeping, process gaps and legal exposure that unchecked growth creates.

What you'll own:

• Executive alignment — resolving CXO gatekeeping dynamics, insulating middle management and HR, decoupling key client relationships from individual leaders into institutional account frameworks
• Legal & IP safeguards — enforcing airtight non-compete, non-solicitation and IP assignment across the C-suite and key technical talent, executing recourse where needed
• Process & SLA governance — standardising SOPs across multi-site operations, rebuilding delivery teams, establishing second-line leadership group-wide
• GTM & synergy execution — repositioning core business into a specialised category, building direct-to-market channels for adjacent ventures

What success looks like:

• 100% operational schedule adherence, account management institutionalised across 2+ senior leads
• Turnaround time down 20%, founder escalation tickets down 70%
• Win rate up 25% in the core segment, 2+ active cross-sell deployments in venture assets

The engagement: 20-24 hrs/week, remote/alternate days. Few days in office in a month (Mumbai). This is the non-finance engine of a dual fractional leadership model — real operating authority, fractional commitment.

If you've run operations for an entrepreneurial, multi-site group and know how to bring discipline without killing founder speed, let's talk.