Founders Office (Product Customers)
Location: Bengaluru (hybrid)
Experience: 13 years | Function: Founder's Office / ProductCustomer Interface
Type: Full-time
Why this role
Fabric builds an AI recruiter that screens resumes, runs one round of interviews, and flags AI-assisted cheatingso hiring teams move faster with better signal. This role sits at the intersection of customers, product, and revenue, turning real-world usage into product improvements and closed deals.
What you'll do
- Own pilots end-to-end: Scope goals with customers, set success criteria, orchestrate onboarding, track usage, and convert pilots to paid.
- Close deals with the founders: Run discovery, demos, pricing conversations, proposals, and legal/admin follow-through.
- Be the voice of the customer for the whole org: Synthesize feedback from calls, support threads, and product analytics; maintain a living view of jobs-to-be-done and pain points.
- Translate feedback into product changes: Write crisp problem statements, reproduce issues, create minimal specs/tickets, and partner with Product/Engineering on trade-offs and timelines.
- Drive adoption and outcomes: Create enablement (playbooks, checklists, short Looms), measure activation/time-to-value, and unblock users quickly.
- Keep the pipe clean: Capture notes in CRM/Notion, maintain forecast hygiene, and report on pilot health, win/loss, and expansion opportunities.
- Navigate multiple customers simultaneously: Prioritize, communicate status clearly, and escalate risks early.
What success looks like (first 90 days)
- 46 pilots run with clear success metrics; 50% converted or extended.
- Win/loss insights distilled into a simple playbook the whole team uses.
- 35 high-confidence product improvements shipped based on your inputs.
- Reliable weekly dashboard for pilot health, adoption, and deal status.
You'll thrive if you have
- 13 years in a fast-paced startup (Founders Office, Product Ops, Customer Success, Presales/AE, or BizOps).
- Strong customer communication (discovery, objection handling, concise note-taking).
- Clear product sense with the ability to turn messy feedback into crisp, actionable tickets.
- Operational rigor: follow-ups, documentation, and on-time updates without hand-holding.
- Comfort with tools like Notion, Google Sheets (basic formulas/analysis), a CRM (HubSpot/Salesforce), and ticketing (Jira/Linear).
- Degree from a Tier-1/Tier-2 college (any discipline) with evidence of hands-on, outcome-driven work.
Nice to have
- Experience running B2B pilots or closing SMB/mid-market SaaS deals.
- Light data chops (cohorting in Sheets, funnel views, basic SQL is a plus).
- Prior exposure to HRTech / AI products.
What we offer
- High ownership, direct access to founders, and work that ships weekly.
- A front-row seat to product decisions and GTM strategy.
- Competitive salary + upside; modern tools and a team that moves fast.
