Founder's Office

Job Description: Founder's Office (Strategy & Operations)

Company: Caller.digital

Location: Sector 68, Noida

Role: Founder's Office — Growth, Strategy & Operations

Ideal Candidate: Ex-Founders / Early Startup Operators (1–4 years experience)

Employment Type: Full-time

About Caller.digital

Caller.digital is building enterprise-grade, multilingual Conversational Voice AI infrastructure. We automate high-volume inbound and outbound phone workflows across sales qualification, collections, and customer support in Hindi, English, and 13+ regional languages.

Operating on-site out of our Noida office, we are a lean, fast-paced team scaling real-world AI phone automation for top enterprises across BFSI, D2C, real estate, and healthcare.

Why Ex-Founders

We know what it takes to build from scratch. If you have run a startup before—whether it scaled, pivoted, or failed—you bring:

• First-Principles Thinking: You solve core bottlenecks rather than relying on standard playbooks.
• Scrappiness & Velocity: You can pitch a client in the morning, hack an operational automation in the afternoon, and analyze product telemetry at night.
• Radical Ownership: You treat every operational glitch, conversion drop, or customer objection like it's your own company.

This role acts as a direct co-pilot to the founder/CEO, driving mission-critical bets across GTM, enterprise deployments, and operations.

Key Responsibilities1. Zero-to-One Growth & Strategic GTM

• Partner with the founder to launch, test, and scale outbound GTM campaigns targeting mid-market and enterprise accounts across key verticals (fintech, e-commerce, real estate).
• Lead early discovery calls, structure enterprise voice bot pilots, and design custom call flows to demonstrate immediate ROI to prospective clients.
• Iterate on pricing structures, commercial proposals, and objection-handling strategies based on direct client feedback.

2. Client Implementations & Pilot Velocity

• Bridge the gap between enterprise clients, product teams, and tech operations to ensure client voice agents deploy seamlessly with target latencies, high accuracy, and integrated CRM write-backs.
• Dive into conversation telemetry, call logs, and STT/LLM responses to diagnose edge cases, optimize prompts, and maximize call completion rates.

3. Operational Systems & Metrics Cockpit

• Build and own internal reporting infrastructure—tracking conversion funnels, pipeline health, client retention, and voice agent operational unit economics.
• Identify operational friction across the business, eliminate manual effort through automation (Zapier/Make, custom scripts, internal tooling), and institutionalize repeatable workflows.

4. Special Founder Projects

• Spearhead ad-hoc strategic priorities: competitive benchmarking across voice AI platforms, investor update synthesis, key strategic hiring, or strategic partnership evaluations.

What We Are Looking For

• Background:
• Ex-founders (venture-backed or bootstrapped) strongly preferred.
• Alternatively: Early-stage core operators (0-to-1 PM, Chief of Staff, Growth Lead) or top-tier consulting/IB analysts with a demonstrated track record of building and executing independently.
• Location & Presence: Must be based in or willing to relocate to Noida for full-time, on-site collaboration. We believe high-velocity early execution happens best when working in the same room.
• Comfort with Tech & AI: Working understanding of modern AI workflows (APIs, prompt design, webhooks, voice pipelines/telephony basics) or the ability to pick them up in days, not months.
• Analytical Grounding: High proficiency with data synthesis (spreadsheets, SQL, or BI tools) and the ability to turn raw metrics into clear strategic decisions.
• Communication & Presence: Polished written and verbal communication—equally comfortable talking to enterprise CXOs, engineering leads, or frontline operators.

Why Join Caller.digital

• Raw Exposure: Sit in the cockpit alongside the founder. You will have complete visibility into fundraising, product roadmap decisions, high-ticket client negotiations, and board dynamics.
• Voice AI Frontier: Work at the bleeding edge of conversational AI—one of the largest software shifts happening in the Indian enterprise ecosystem.
• True Autonomy: No micro-management, no layers of bureaucracy. You identify a problem, design the solution, and execute.
• Competitive Package: Fixed compensation + meaningful ESOPs/equity upside aligned with performance and milestones.