Forward Deployment Engineer FDE

Position Title

Forward Deployment Engineer (FDE) – TexoraAI

Employment Type

• Full-Time
• Remote/Hybrid
• India
  
  

TexoraAI Forward Deployment Engineer (FDE)

A Forward Deployment Engineer (FDE) at TexoraAI acts as the bridge between customers, product engineering, AI solutions, and implementation teams. The role focuses on deploying, customizing, and optimizing TexoraAI solutions for enterprise customers.

Role Overview

The TexoraAI Forward Deployment Engineer works directly with customers to understand business challenges, implement AI-powered solutions, integrate enterprise systems, and ensure successful adoption of the platform.

Key Responsibilities

Customer Engagement

• Work closely with customers to understand business and technical requirements.
• Conduct discovery workshops and solution assessments.
• Translate business needs into technical solutions.
  
  

Solution Deployment

• Deploy TexoraAI solutions across customer environments.
• Configure AI agents, workflows, dashboards, and integrations.
• Support cloud, on-premise, and hybrid deployments.
  
  

Integration & Automation

• Integrate CRM, Contact Center, ITSM, and enterprise applications.
• Develop APIs and workflow automations.
• Configure data pipelines and AI services.
  
  

Reliability & Operations

• Monitor solution performance and availability.
• Support SRE and observability initiatives.
• Troubleshoot production issues and optimize deployments.
  
  

Product Feedback

• Collaborate with product and engineering teams.
• Provide customer feedback to improve TexoraAI capabilities.
• Participate in feature validation and testing.
  
  

Required Skills

Technical Skills

• Python, JavaScript, or Java
• REST APIs and integrations
• SQL and databases
• Linux and scripting
• Cloud platforms (AWS, Azure, GCP)
• Docker and Kubernetes
• CI/CD tools
• Monitoring and observability tools
  
  

AI & Automation Skills

• AI agents and workflows
• Prompt engineering
• LLM integrations
• Automation frameworks
• Data analytics and reporting
  
  

Customer-Facing Skills

• Solution consulting
• Technical presentations
• Problem-solving
• Requirement gathering
• Stakeholder management
  
  

Preferred Experience

• 2–8 years of experience in solution engineering, implementation, DevOps, SRE, or consulting.
• Experience with AI platforms, contact centers, cloud solutions, or enterprise software.
• Knowledge of CX platforms, automation, or observability tools.
  
  

Industries Served

• Contact Centers and CX
• Banking and Financial Services
• Education and EdTech
• Healthcare
• Retail and E-commerce
• IT Services and Consulting
  
  

Career Path

• Forward Deployment Engineer
• Senior Forward Deployment Engineer
• Solution Architect
• Customer Success Engineer
• Principal AI Consultant
• Enterprise Solution Architect