Forward Deployed Engineer

We're building the future of work with AI, creating intelligent platforms that unify data sources, tools, and workflows into a single AI-ready environment. Our platform provides employees with real-time insights, proactive recommendations, and powerful agentic AI capabilities that work alongside teams and customers. Backed by leading global venture investors and significant funding, the company is trusted by organizations across multiple industries.

About the Role

As a Forward Deployed Engineer, you will work closely with pre-sales and post-sales Customer Experience teams to build and deploy solutions on an AI-native platform using TypeScript, JavaScript, Python, and related technologies. You will play a key role in building Knowledge Graphs, AI agents, integrations, and workflow automations that connect the platform with customers SaaS and non-SaaS systems through APIs, webhooks, and real-time communication architectures.

What You'll Do

• Customer-facing: Spend approximately 30% of your time working directly with customers.
• Coding & Integration: Spend 70–80% of your time on hands-on technical implementation.
• Design, develop, and deploy AI agents, integrations, and automations connecting customer systems and workflows.
• Build integrations with SaaS and non-SaaS platforms using REST APIs, GraphQL, webhooks, and event-driven architectures.
• Apply prompt engineering, semantic search, RAG, and generative AI techniques to improve AI performance.
• Write SQL queries, perform data analysis, and build dashboards to generate actionable customer insights.
• Rapidly develop POCs, prototypes, and technical demonstrations and iterate based on customer feedback.
• Collaborate closely with Engineering, Product, Customer Success, Support, Sales, and customers.
• Guide customers through technical adoption, integrations, configurations, and advanced workflows.
• Travel up to 30% for customer implementations, workshops, and technical engagements.

What You Bring

• 6+ years of experience in software development, systems integration, or platform engineering.
• Strong proficiency in TypeScript/JavaScript and Python; Go is a plus.
• Experience with LLMs, prompt engineering, RAG, function calling, and AI agent evaluation.
• Strong experience with API integrations, data synchronization, REST/GraphQL, webhooks, and event-driven architectures.
• Hands-on experience with AWS Lambda, Google Cloud Functions, serverless platforms, CI/CD, containers, and observability.
• Strong understanding of data mapping, schema alignment, data modeling, and heterogeneous systems.
• Experience building AI-powered, context-aware systems and integrations, including MCP concepts.
• Strong problem-solving skills with the ability to troubleshoot and unblock complex technical challenges.
• Excellent communication skills with the ability to explain technical concepts to engineers, product teams, customers, and business stakeholders.
• Strong documentation skills and the ability to work effectively in a fast-paced, customer-focused AI environment.

Location : Bangalore, Chennai, Hyderabad , NCR