Forward Deployed Engineer / Solution Architect

About Kore.ai

Kore.ai accelerates business outcomes from AI by providing enterprises with agentic AI applications built on the industry-leading agent platform. Kore.ai's Agent Platform is recognized by industry analysts as a leading agent platform. Through the platform, clients can create agentic AI application projects to support customer service, employee productivity, and process automation. Recognized as a leader by Gartner, Forrester, and IDC, Kore.ai serves over 400 Global 2000 companies — including Fortune 500 leaders across banking, insurance, healthcare, telecom, and retail

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The Ro

le
We are looking for a Forward Deployed Engineer / Solution Architect who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations opera

te.You are the kind of engineer who can walk into a room with enterprise architects, CIOs, and infrastructure leaders — understand their most complex challenges — and then go build the solution. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical challenge and a strategic opportuni

ty.Based out of our Hyderabad offices, you will work closely with implementation teams across the US and remote geographies — coordinating across time zones to drive successful enterprise deployments end-to-end. This role requires the ability to lead distributed teams, align stakeholders across regions, and maintain execution quality regardless of where the work is happeni

ng.
What You Wil

• l DoSolve Hard Problems at Scale: Work directly with enterprise customers to understand their most complex technical challenges — integration bottlenecks, scaling constraints, multi-system orchestration — and architect solutions from the ground
• up.Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You're not just drawing architecture diagrams — you're building the sys
• tem.Enterprise Architect Engagement: Serve as the technical peer to customer enterprise architects and CIOs. Present architecture blueprints, lead design reviews, and establish trust as the go-to technical authority for complex deployme
• nts.Customer-Facing Technical Leadership: Lead technical workshops, design sessions, and proof-of-concept implementations. Translate complex AI capabilities into clear business value for technical and non-technical stakehold
• ers.Bridge Product & Customer Reality: Act as the critical feedback loop between what customers need and what our platform delivers. Influence product roadmap with real-world insights from enterprise deployme
• nts.Scale What Works: Document solution patterns, create reusable architectures, and build technical assets that enable the broader team and partner ecosystem to replicate succ
• ess.Technical Due Diligence for Strategic Deals: Support high-value sales engagements with deep technical credibility — conducting architecture assessments, building custom demos, and de-risking complex implementati

ons.
What We Are Lookin

g ForMust

• Have10+ years of hands-on engineering experience in enterprise software, platform engineering, or solutions architec
• ture.Deep expertise in Generative AI and LLM-based development, including RAG implementations, prompt engineering, and agentic AI applications. Proven ability to build production-grade GenAI solutions that solve real enterprise prob
• lems.Hands-on experience designing and building multi-agent orchestration systems using frameworks such as LangChain, LangGraph, AutoGen, CrewAI, or the Kore.ai Agent Plat
• form.Experience with LLM evaluation frameworks, running evals to measure accuracy, hallucination, latency, and task performance, alongside working knowledge of MCP servers and tool-use patterns for connecting LLMs to external data sources and
• APIsPractical experience with LLM guardrails and responsible AI controls, implementing safety, content filtering, and output validation in enterprise deploym
• ents.Strong engineering mindset: You write code, review architectures, debug systems, and build prototypes. You are not just a presenter — you are a bui
• lder.Proven problem-solving ability: Track record of tackling ambiguous, complex technical challenges and delivering pragmatic solutions under real-world constra
• ints.Deep enterprise customer experience: Significant experience working directly with large enterprise customers (Fortune 500 / Global 2000), particularly interfacing with enterprise architects, CTOs, and infrastructure t
• eams.Customer-facing excellence: Exceptional ability to communicate complex technical concepts to varied audiences — from engineering teams to C-suite executives. You earn trust through competence and cla
• rity.Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patt
• erns.Experience with complex system integrations — connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at s
• cale.Understanding of scaled enterprise implementations — experience deploying and operating AI solutions across thousands of users, multiple regions, and complex organizational structures. You understand what it takes to go from pilot to enterprise-wide rollout, including performance engineering, high availability, disaster recovery, and operational readiness at s
• cale.Experience with agent frameworks (Kore.ai Platform, LangChain, LangGraph, AutoGen, CrewAI ) or multi-agent orchestration patt
• erns.First-principles thinker: You question assumptions, challenge the status quo, and approach every problem by understanding the fundamentals before designing solut

ions.
Stron

• g PlusExpertise in Voice AI and Customer Experience platforms — deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/WebRTC), and end-to-end voice bot architectures in enterprise contact center environ
• ments.Track record in building or scaling field engineering, solutions architecture, or forward deployed engineering func

tions.
Who

• You AreRelentlessly curious. You dig deeper when others stop, ask why five times, and genuinely enjoy understanding how complex system
• s work.A pragmatic engineer. You know when to build the elegant solution and when to build the one that works now. You balance technical excellence with business u
• rgency.A trusted advisor. Enterprise architects and technical leaders see you as a peer, not a vendor. You earn credibility through depth, not
• slides.Comfortable in ambiguity. You thrive when there's no playbook, when the requirements are unclear, and when the path forward needs to be in
• vented.An owner. You take responsibility end-to-end — from initial discovery through production deployment. You don't hand off problems; you solv
• e them.A force multiplier. You make the teams around you better — customers, partners, and internal engineering

alike.
E

• ducationBachelor's degree in Engineering, Computer Science, or related technica
• l field.Master's degree or equivalent depth of expertise preferred but not required — we value demonstrated capability over cred

entials.
Wh

y Kore.aiYou won't just be supporting deployments — you'll be defining how the world's largest organizations adopt agentic AI. Your work will directly shape how Fortune 500 enterprises architect, build, and scale their AI capabilities. You'll be at the intersection of cutting-edge AI technology and real-world enterprise transformation, with the autonomy to solve problems that matter and the impact to see your solutions running at scale. Join us in building not just better AI, but the enterprise infrastructure for the agentic AI era. Kore.ai is an Equal Opportunity Employer committed to diversity in the workplace. Qualified applicants from all backgrounds are encouraged