Forward Deployed Engineer

Role Overview

We are seeking a Customer Success Engineer with strong technical expertise in AI projects to drive product delivery of voice-enabled customer service solutions. The ideal candidate will have hands-on experience in BFSI (Banking, Financial Services & Insurance) or Healthcare sectors, with a proven track record of developing and deploying AI-powered customer service solutions.

Key Responsibilities

Product Development & Engineering

● Design and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies

● Integrate Contiinex products into BFSI and Healthcare client eco-system

● Create and optimize voice bot workflows and attributes for customer interaction scenarios

● Develop Python-based applications and integrations for customer service automation

● Build and maintain speech analytics pipelines for customer interaction analysis

Client Engagement & Solution Design

● Work closely with US & India Enterprise clients to understand their customer service requirements

● Translate business requirements into technical specifications for AI-powered solutions

● Conduct technical demonstrations and proof-of-concepts for prospective clients

● Support pre-sales & integration activities with technical expertise

Implementation & Integration

● Deploy and integrate voice bot solutions into existing customer service infrastructures

● Implement speech analytics tools for call center optimization and customer insights

● Configure and customize Contiinex AI tools for specific industry requirements (BFSI/Healthcare)

● Ensure seamless integration with CRM systems, telephony platforms, and other enterprise tools

● Develop APIs and middleware for third-party system integrations

Quality Assurance & Optimization

● Monitor and analyze performance metrics of deployed AI solutions

● Conduct quality assurance testing for voice bot interactions and speech analytics accuracy

● Optimize model performance based on real-world usage data and feedback

● Troubleshoot technical issues and provide ongoing support for deployed solutions

● Implement feedback loops for continuous improvement of AI systems

Required Qualifications

Educational Background

● B.Tech/B.E in Computer Science, Electronics, Information Technology, or related technical field

● Advanced degree (M.Tech/MBA) preferred but not mandatory

Technical Skills

Core Programming:

● 3-5 years of hands-on Python development experience

● Experience with RESTful API development and integration

● Manage database operations, including schema design, optimization, and queries using MySQL/MSSQL.

● Design, develop, and deploy cloud-based solutions, with a working knowledge of Azure/AWS/GCP deployments.

● Hands-on experience with Docker for application deployment and scaling.

● Experience with writing LLM prompts, and speech bot workflows.

AI & Speech Technologies:

● Hands-on experience with voice bot development and deployment

● Working knowledge of speech analytics tools and platforms

● Familiarity with AI/ML tools