Foreign Exchange Manager

Job Title: Operations Executive Reconciliation & Settlement (Forex Card Program)

Location: Cochin, Kerala

Experience: 3 to 5 Years

Department: Forex Payments Operations

Reports To: Operations Manager

Job Summary:

We are seeking a detail-oriented and experienced Operations Executive to manage reconciliation and settlement processes for our Forex Card program. The ideal candidate will be responsible for ensuring end-to-end transaction validation across Visa/Mastercard networks, switch systems, and internal Customer balance ledgers. The role includes handling Reconciliation, Settlement with Bank based on Network reports, customer refunds, chargebacks, dispute resolution, exception management, revenue tracking, and regular reporting.

Key Responsibilities:

Perform daily reconciliation between Visa/Mastercard settlement files, switch data and customer ledger.

Investigate and resolve reconciliation mismatches, including partial settlements, late settlements, and duplicate transactions.

Process and manage refunds, chargebacks, and reversals as per Visa/Mastercard dispute resolution rules.

Monitor and resolve customer service tickets related to transaction issues, failed loads, ATM disputes, and balance mismatches.

Prepare and submit settlement reports, income calculations (markup/interchange), and MIS dashboards to internal and external stakeholders.

Coordinate with Settlement banks, Switch and card networks for transaction verification and resolution.

Maintain and track revenue accounting from forex markups and interchange fees.

Generate Visa/Mastercard reports and ensure compliance with network and RBI regulatory requirements.

Manage exception reporting and escalate unresolved issues to appropriate teams.

Ensure TAT and SLA adherence for all reconciliation and dispute cases.

Requirements:

Education: Bachelor's degree in Commerce, Finance, Accounting, or related field.

Experience: 35 years in cards operations, preferably in Forex Card programs, with hands-on experience in Visa/Mastercard reconciliation, chargebacks, Recon & settlement.

Knowledge of CMS, reconciliation tools, and ticketing platforms (e.g., JIRA).

Familiarity with RBI and network guidelines related to cross-border transactions and forex cards.

Proficiency in MS Excel and handling large volumes of transactional data with accuracy.

Good understanding of GL entries, card network flows, and transaction lifecycle.

Excellent communication skills verbal and written.

Strong analytical and problem-solving skills with an eye for detail.

Ability to work independently and meet tight deadlines.

Preferred Skills:

Prior experience in a FinTech, bank, or payment processing environment.

Exposure to income accounting, FX mark-up calculation, and interchange billing.

Hands-on with Visa Online, Mastercard Connect portals for daily file management.

Employment Type: Full-Time

Compensation: As per industry standards