Footwear & Apparel Merchandiser

Craft & Glory is a premium heritage footwear and apparel brand focused on small-batch craftsmanship, high-quality materials, and meticulous production standards. We are expanding rapidly and looking for an organized, detail-oriented Merchandiser to strengthen our production and order management operations.

We're hiring a Footwear & Apparel Merchandiser to manage order intake, oversee production movement, track progress, flag delays, and ensure smooth dispatch readiness. This is a key coordination role at the centre of our workshop operations.

• Prepare accurate production order sheets for footwear and apparel.
• Update order trackers in real time and ensure orders are assigned correctly to production teams.
• Verify missing or unclear order information and resolve internally before production begins.
  

• Track daily progress of all orders across production stages.
• Identify bottlenecks early and raise alerts for delays or slow-moving orders.
• Work closely with the production team to improve workflow, efficiency, and on-time delivery.
• Ensure priority and aging orders are pushed through without delay.
  

• Coordinate with Customer Service to provide accurate order status and timelines.
• Highlight production risks early so customer communications remain aligned.
• Work with production teams to resolve issues and improve process efficiency.
  

• Monitor material availability required for ongoing and upcoming batches.
• Coordinate with procurement for timely supply of leather, fabrics, soles, and trims.
• Raise alerts for shortages or vendor delays that may impact production timelines.
  

• Track when orders clear finishing and QC to prepare for packing.
• Maintain a daily dispatch-ready list and coordinate handover to logistics.
• Ensure packaging materials and documentation are prepared in advance.
  

• Maintain production dashboards and trackers with complete accuracy.
• Share daily or weekly reports on orders in progress, completed orders, and delayed orders.
• Escalate material shortages, production delays, or capacity issues immediately.
• Provide reliable ETAs based on real-time workshop updates.
  

• Experience in merchandising, production coordination, or manufacturing operations (footwear or apparel preferred).
• Strong organizational skills with disciplined follow-up habits.
• Proficiency in Excel and Google Sheets.
• Ability to identify delays early and drive timely resolutions.
• Knowledge of leather, fabrics, trims, or footwear/apparel construction is a plus.
  

• Work at one of India's most exciting heritage footwear and apparel brands.
• Directly influence production outcomes and operational efficiency.
• Fast-paced growth and hands-on learning in a craftsmanship-driven environment.